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FAQ

Ordering & Payment

First select your desired sized and quantity, then click ‘Add to Cart’ and proceed to checkout once you are done Shopping.
Currently, we only offer shipping within the uk. Stay tuned for updates on international shipping!
Delivery & Shipping

For uk deliveries, our standard delivery typically takes 3-7 business days.
Currently, we only offer shipping within the uk. Stay tuned for updates on international shipping!
Returns & Refunds

We offer a 14-day return window for items in their original condition. Please refer to our full return policy for more details.
To initiate the return process, kindly get in touch with our customer service team the your information at Support@phil413uk.com
Products

We have a comprehensive size guide available on our website. If you’re still uncertain, feel free to contact us for recommendations.
Generally, we recommend gentle washing and avoiding excessive heat.
Phil413 prides itself on using high-quality materials sourced both locally and internationally. The specific materials for each garment can be found in its products description.
Certain items might be available for pre-order. These will be clearly marked on our website, along with the expected release date.
Our stock moves quickly due to high demand. If an item you’ve seen is no longer available online, it may have sold out. however, we frequently restock popular items, so keep an eye on our website or subscribe to our products updates.
Our website showcases a curated selection of designs. For bespoke inquiries or special customisations, please contact our customer service team at Support@phil413uk.com or fill out our Consultation form to speak to one of our advisors.
General Enquiries

Stayed updated on our latest releases, offers, and news by subscribing to our newsletter and following us on social media
Please direct all press and media inquiries to Support@phil413uk.com for further assistance
Pre-orders

A pre-order allows you to reserve an item before it becomes available. You'll secure your order and receive it as soon as it’s in stock!
Your item is expected to shipped within two weeks of when the order is placed. We’ll send you an email notification once it’s on its way!
Yes! You can cancel your pre-order anytime before it ships. Just contact our customer service for assistance.
You can return your pre-order item within 14 days of delivery for a full refund, as long as it’s in its original condition.
Yes, you will be charged at the time of placing your pre-order to secure your item.
To ensure timely shipping, we recommend placing pre-orders separately. If you include other items, they may ship together at the pre-order date.
If there’s a delay, we’ll inform you via email with updated shipping information. We appreciate your patience!
Yes! Pre-order items may be eligible for special discounts or promotions. Check our website for current offers.